Shipping and Return Policy
Shipping
How much is shipping?
Free. Standard shipping is free on every order shipped within the United States, with no minimum order value. There is no threshold to hit and no shipping charge added at checkout.
How fast will it ship?
Orders placed before 2:00 PM Mountain Time typically ship the same business day from our warehouse in Canutillo, Texas. Orders placed after that, or on a weekend or holiday, ship the next business day.
How long does delivery take?
Standard delivery is typically 3 to 4 business days after the order ships. Delivery times are estimates and can run longer during peak holiday periods or severe weather.
Will I get tracking?
Yes. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. If you have not received it within two business days of ordering, check your spam folder and then contact us.
Do you ship internationally?
Not at this time. We currently ship within the United States only. If you are outside the US and want to be notified when international shipping opens up, email us at info@usgiindustries.com.
Do you ship to APO, FPO, and DPO addresses?
Yes. Enter your APO, FPO, or DPO address in the standard address fields at checkout. Delivery to military addresses routes through the military postal system and typically takes longer than domestic delivery.
Returns
What is your return window?
30 days from the purchase date. To be eligible, the item must be unused, in its original condition, and in its original packaging.
What cannot be returned?
- Items that have been used, worn, washed, or field-tested
- Items missing their original packaging, stuff sack, or included accessories
- Gift cards
- Items returned more than 30 days after the purchase date
If a product arrived defective or damaged, none of the above applies. Contact us and we will make it right.
How do I start a return?
- Contact us. Email info@usgiindustries.com or call (855) 391-0450 with your order number. We will issue a Return Authorization Number (RA#).
- Package it up. Put the item back in its original packaging with a copy of your order confirmation, and write the RA# on the outside of the box.
- Ship it back. Send it to the address below and keep your proof of shipping.
Returns address
USGI Industries, c/o Team Six Gear
101 El Chanate Dr, Suite A
Canutillo, TX 79835
United States
Team Six Gear is our fulfillment operation. Returns addressed there reach us.
Who pays for return shipping?
You do, on standard returns. If the item arrived defective, damaged, or we shipped you the wrong thing, we cover it.
When do I get my refund?
Once your return arrives and passes inspection, we issue the refund to your original payment method. Your bank or card issuer controls how quickly it posts to your account, which is usually a few business days after we send it.
We may issue a partial refund on items returned with damage or missing parts that were not present when we shipped them.
Can I exchange instead?
Yes. We are happy to exchange defective or damaged items, and we can usually swap a color or pattern on an unused item within the 30-day window. Contact us and we will set it up.
What about gifts?
If the item was a gift, we will issue a gift credit or refund the original purchaser.
Still have a question?
Email info@usgiindustries.com or call (855) 391-0450. We are a veteran-owned business and a real person will answer you.